Pilots with local knowledge have been employed on board ships for centuries to guide vessels into or out of port safely - or wherever navigation may be considered hazardous, particularly when a shipmaster is unfamiliar with the area. In addition to local knowledge and expertise, pilots are able to provide effective communication with the shore and with tugs, often in the local language. Qualified pilots are usually employed by the local port or maritime administration and provide their services to ships for a fee, calculated in relation to the ship's tonnage, draught or other criteria.

The importance of employing qualified pilots in approaches to ports and other areas where specialized local knowledge is required was formally recognized by IMO in 1968 when the Organization adopted Assembly resolution A.159(ES.IV) Recommendation on Pilotage. The resolution recommends Governments organize pilotage services where they would be likely to prove more effective than other measures and to define the ships and classes of ships for which employment of a pilot would be mandatory.

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• Provide the professional service
• Understood what customer needs in terms of cost-effective
• Highly experience professional staff
• Allow you to trace the status of vessel and cargo by phone and email

Snepac Group is a national marine transportation service company that has been widely acknowledged and recognized by shipping agencies including cargo, tug and barge, and supply vessels both nationally and foreign-flagged vessels. Supported by much experience and sufficient facilities, competent, qualified and professional staff we can provide customs clearance service, ship to ship, stevedoring and cargodoring, Trucking and transferring service to satisfy customer needs and satisfaction. Due to the globalization era and Batam free trade zone requiring strong competitive ability, it is our main concern to be always focused on customer needs like “ONE STOP SERVICE” which provides all information and service at one place as a vessel departs from a previous port through sailing to next destination. Snepac Group always maintains and keeps improving its service in achieving total customer satisfaction as an added value and service quality improvement efforts.